Strategies to Maximize Voice and Data Services.

I can't tell you how many times I have met with an SMB to find out that they do not know all of their billed telecom services. This article will examine some simple strategies to get the most out of your voice and data services.

1) Perform a Telecommunications audit

Along with payroll, telecommunications services account for one of the largest operating expenses within corporate America. You wouldn't let an employee collect a paycheck for doing absolutely nothing would you? So why would you risk spending money on the expense of telecommunication services that you don't use?

An audit can have significant financial benefits. It can identify unused services, callout billing errors, and verify that your provider is in compliance with your contract. It can also provide recommendations for equipment and service upgrades that will promote ongoing efficiencies. An audit can save you money and result in big refunds.

2) Perform an Internal bill review

It is important to periodically check your bills. Very often bills contain errors, resulting in severe overcharges. A bill review can help you stay on top of: regulated billing changes, variations in your expenses (which could signal a billing error), misuse of the service by employees, or even fraud. Plus, you'll stay familiar with exactly what services you have, how they have been used, and how much you typically spend. It's a great way to avoid long-missed errors. Consider eliminating services like "line-backer".

3) Understand the contract terms

You can't predict what your communications needs will be three years from now. So why sign a contract that restricts you to the exact service and rates with which you started? Avoid being locked into long-term commitments with expensive termination charges. Be sure your phone company contract has the flexibility to grow and change with you.

Also, review any "auto-renewal" clauses to insure that you are not locked into an "old" contract and terms. Many carriers have these clauses and if you do not give proper notice then you will be unable to shop around for a better deal.

4) Watch out for short-term introductory rates or conflicting contract addendum's.

Great offers make switching service enticing. So always ask "what's the catch?" You'll often find that buried within your agreement, lurks the potential for major rate increases or contract termination charges. To truly develop a successful, cost-effective, long-term telecommunications plan, companies offering instant monetary rewards are not usually the best choice. Instead, look for a provider that offers fair rates, improved service, and flexible terms. Also beware of contract addendum’s that contradict the master agreement. If the carrier can only offer an addendum instead of changing the original contract, beware. This can be an "unauthorized" offer by a local sales office and not sanctioned by the carrier.

5) Look for a Solutions Provider

Never switch your telecommunications services as-is. Instead, a prospective provider should always evaluate your service to ensure your communications needs are being met. Be sure to consider bids from a provider that intends to offer you a flexible solution. A knowledgeable salesperson should suggest ways to improve your communications plan and accommodate the ever-changing business atmosphere. It’s easy to focus on saving money. But, focusing on improving the functionality of your communications can actually have better long-term results for your bottom line.